Navigazzjoni
RĠPD (GDPR) > Artikolu 12. Informazzjoni, komunikazzjoni u modalitajiet trasparenti għall-eżerċizzju tad-drittijiet tas-suġġett tad-data
Download PDF

Artikolu 12 RĠPD (GDPR). Informazzjoni, komunikazzjoni u modalitajiet trasparenti għall-eżerċizzju tad-drittijiet tas-suġġett tad-data

Article 12 GDPR. Transparent information, communication and modalities for the exercise of the rights of the data subject

1. Il-kontrollur għandu jieħu miżuri adatti biex jipprovdi kwalunkwe informazzjoni msemmija fl-Artikoli 13 u 14 u kwalunkwe komunikazzjoni skont l-Artikoli 15 sa 22 u 34 relatata mal-ipproċessar lis-suġġett tad-data f’forma konċiża, trasparenti, intelliġibbli u faċilment aċċessibbli, bl-użu ta’ lingwaġġ ċar u sempliċi, b’mod partikolari għal kwalunkwe informazzjoni indirizzata speċifikament lil minorenni. L-informazzjoni għandha tiġi pprovduta bil-miktub, jew b’mezzi oħra, inkluż, fejn xieraq, b’mezzi elettroniċi. Meta tintalab mis-suġġett tad-data, l-informazzjoni tista’ tingħata bil-fomm dment li tingħata prova tal-identità tas-suġġett tad-data b’mezzi oħra.

1. The controller shall take appropriate measures to provide any information referred to in Articles 13 and 14 and any communication under Articles 15 to 22 and 34 relating to processing to the data subject in a concise, transparent, intelligible and easily accessible form, using clear and plain language, in particular for any information addressed specifically to a child. The information shall be provided in writing, or by other means, including, where appropriate, by electronic means. When requested by the data subject, the information may be provided orally, provided that the identity of the data subject is proven by other means.

Premessi

(58) Il-prinċipju tat-trasparenza jeħtieġ li kwalunkwe informazzjoni indirizzata lill-pubbliku jew lis-suġġett tad-data tkun konċiża, aċċessibbli faċilment u faċli li tinftiehem, u li jintuża lingwaġġ ċar u sempliċi u, barra minn hekk, fejn meħtieġ, tintuża l-viżwalizzazzjoni. Tali informazzjoni tista' tingħata f'forma elettronika, pereżempju, meta tiġi indirizzata lill-pubbliku, permezz ta' sit elettroniku. Dan huwa partikolarment rilevanti f'sitwazzjonijiet fejn il-proliferazzjoni ta' atturi u l-kumplessità teknoloġika tal-prattika jagħmluha diffiċli għas-suġġett tad-data li jkun jaf u jifhem jekk hijiex, minn min u għal liema għan qed tinġabar data personali dwaru, bħal fil-każ ta' reklamar online. Minħabba li t-tfal jistħoqqilhom protezzjoni speċifika, kwalunkwe informazzjoni u komunikazzjoni, fejn l-ipproċessar huwa indirizzat lil xi minorenni, għandha tkun f'lingwaġġ ċar u sempliċi li l-minorenni jista' jifhem faċilment.

(58) The principle of transparency requires that any information addressed to the public or to the data subject be concise, easily accessible and easy to understand, and that clear and plain language and, additionally, where appropriate, visualisation be used. Such information could be provided in electronic form, for example, when addressed to the public, through a website. This is of particular relevance in situations where the proliferation of actors and the technological complexity of practice make it difficult for the data subject to know and understand whether, by whom and for what purpose personal data relating to him or her are being collected, such as in the case of online advertising. Given that children merit specific protection, any information and communication, where processing is addressed to a child, should be in such a clear and plain language that the child can easily understand.

Testi relatati

2. Il-kontrollur għandu jiffaċilita l-eżerċizzju tad-drittijiet tas-suġġett tad-data skont l-Artikoli 15 sa 22. Fil-każijiet imsemmija fl-Artikolu 11(1), il-kontrollur ma għandux jirrifjuta li jieħu azzjoni fuq it-talba tas-suġġett tad-data biex jeżerċita d-drittijiet tiegħu skont l-Artikoli 15 sa 22, ħlief jekk il-kontrollur juri li huwa ma jkunx f’pożizzjoni li jidentifika s-suġġett tad-data.

2. The controller shall facilitate the exercise of data subject rights under Articles 15 to 22. In the cases referred to in Article 11(2), the controller shall not refuse to act on the request of the data subject for exercising his or her rights under Articles 15 to 22, unless the controller demonstrates that it is not in a position to identify the data subject.

ISO 27701

(EN) ISO/IEC 27701, adopted in 2019, added additional ISO/IEC 27002 guidance for PII controllers.

Here is the relevant paragraph to article 12(2) GDPR:

7.3.1 Determining and fulfilling obligations to PII principals

Control

The organization should determine and document their legal, regulatory and business obligations to PII principals related to the processing of their PII and provide the means to meet these obligations.

(EN) […]


to read the full text

Linji ta 'Gwida & Ġurisprudenza Premessi

(59) Għandhom jiġu pprovduti modalitajiet biex jiffaċilitaw l-eżerċizzju mis-suġġett tad-data tad-drittijiet tiegħu taħt dan ir-Regolament, inklużi mekkaniżmi sabiex jintalab u jekk applikabbli, jinkiseb, bla ħlas, b'mod partikolari, l-aċċess għal u r-rettifika jew it-tħassir ta' data personali u l-eżerċizzju tad-dritt li joġġezzjona. Il-kontrollur għandu jipprovdi wkoll l-mezzi biex isiru talbiet b'mod elettroniku, speċjalment fejn id-data personali tiġi pproċessata b'mezzi elettroniċi. Il-kontrollur għandu jkun obbligat iwieġeb għal talbiet mis-suġġett tad-data mingħajr dewmien żejjed u fi żmien mhux aktar minn xahar u jagħti raġunijiet fejn il-kontrollur ma jkollux l-intenzjoni li jikkonforma ma' kwalunkwe tali talba.

(59) Modalities should be provided for facilitating the exercise of the data subject's rights under this Regulation, including mechanisms to request and, if applicable, obtain, free of charge, in particular, access to and rectification or erasure of personal data and the exercise of the right to object. The controller should also provide means for requests to be made electronically, especially where personal data are processed by electronic means. The controller should be obliged to respond to requests from the data subject without undue delay and at the latest within one month and to give reasons where the controller does not intend to comply with any such requests.

(64) Il-kontrollur għandu juża l-miżuri kollha raġonevoli sabiex jivverifika l-identità ta' suġġett tad-data li jitlob aċċess, b'mod partikolari fil-kuntest ta' servizzi online u identifikaturi online. Il-kontrollur m'għandux iżomm id-data personali għall-għan uniku li jkun jista' jirreaġixxi għal talbiet potenzjali.

(64) The controller should use all reasonable measures to verify the identity of a data subject who requests access, in particular in the context of online services and online identifiers. A controller should not retain personal data for the sole purpose of being able to react to potential requests.

Testi relatati

3. Il-kontrollur għandu jipprovdi informazzjoni dwar l-azzjoni meħuda fuq talba skont l-Artikoli 15 sa 22 lis-suġġett tad-data mingħajr dewmien żejjed u fi kwalunkwe każ, fi żmien xahar minn meta jirċievi t-talba. Dak il-perijodu jista’ jiġi estiż b’ xahrejn oħra fejn meħtieġ, b’kont dovut tal-kumplessità u n-numru ta’ talbiet. Il-kontrollur għandu jinforma s-suġġett tad-data dwar kwalunkwe estensjoni fi żmien xahar minn meta jirċievi t-talba, flimkien mar-raġunijiet għad-dewmien. Fejn is-suġġett tad-data jagħmel it-talba b’mezzi f’forma elettronika, l-informazzjoni għandha tiġi pprovduta b’mezzi elettroniċi, fejn ikun possibbli, sakemm ma jkunx mitlub mod ieħor mis-suġġett tad-data.

3. The controller shall provide information on action taken on a request under Articles 15 to 22 to the data subject without undue delay and in any event within one month of receipt of the request. That period may be extended by two further months where necessary, taking into account the complexity and number of the requests. The controller shall inform the data subject of any such extension within one month of receipt of the request, together with the reasons for the delay. Where the data subject makes the request by electronic form means, the information shall be provided by electronic means where possible, unless otherwise requested by the data subject.

Testi relatati

4. Jekk il-kontrollur ma jiħux azzjoni fuq it-talba tas-suġġett tad-data, il-kontrollur għandu jinforma lis-suġġett tad-data mingħajr dewmien u mhux aktar tard minn xahar minn meta jirċievi t-talba bir-raġunijiet għalfejn ma jkunx ħa azzjoni u dwar il-possibbiltà li jitressaq ilment quddiem awtorità superviżorja u li jitfittex rimedju ġudizzjarju.

4. If the controller does not take action on the request of the data subject, the controller shall inform the data subject without delay and at the latest within one month of receipt of the request of the reasons for not taking action and on the possibility of lodging a complaint with a supervisory authority and seeking a judicial remedy.

5. L-informazzjoni pprovduta skont l-Artikoli 13 u 14 u kwalunkwe komunikazzjoni u kwalunkwe azzjoni skont l-Artikoli 15 sa 22 u 34 għandhom jingħataw mingħajr ħlas. Fejn it-talbiet minn suġġett tad-data jkunu manifestament bla bażi jew eċċessivi, b’mod partikolari minħabba n-natura ripetittiva tagħhom, il-kontrollur jista’ jew:

5. Information provided under Articles 13 and 14 and any communication and any actions taken under Articles 15 to 22 and 34 shall be provided free of charge. Where requests from a data subject are manifestly unfounded or excessive, in particular because of their repetitive character, the controller may either:

Testi relatati

(a) jimponi ħlas raġonevoli waqt li jqis l-ispejjeż amministrattivi talli jipprovdi l-informazzjoni jew il-komunikazzjoni jew talli jieħu l-azzjoni mitluba; jew

(a) charge a reasonable fee taking into account the administrative costs of providing the information or communication or taking the action requested; or

(b) jirrifjuta li jieħu azzjoni fuq it-talba.

(b) refuse to act on the request.

Il-kontrollur għandu jerfa’ r-responsabbiltà li juri n-natura manifestament mingħajr bażi jew eċċessiva tat-talba.

The controller shall bear the burden of demonstrating the manifestly unfounded or excessive character of the request.

6. Mingħajr preġudizzju għall-Artikolu 11, fejn il-kontrollur ikollu dubji raġonevoli dwar l-identità tal-persuna fiżika li tagħmel it-talba msemmija fl-Artikoli 15 sa 21, il-kontrollur jista’ jitlob li tiġi pprovduta informazzjoni addizzjonali meħtieġa biex tiġi kkonfermata l-identità tas-suġġett tad-data.

6. Without prejudice to Article 11, where the controller has reasonable doubts concerning the identity of the natural person making the request referred to in Articles 15 to 21, the controller may request the provision of additional information necessary to confirm the identity of the data subject.

Testi relatati

7. L-informazzjoni li għandha tiġi pprovduta lis-suġġetti tad-data skont l-Artikolu 13 u 14 tista’ tingħata flimkien ma’ ikoni standardizzati sabiex tingħata ħarsa ġenerali lejn l-ipproċessar intenzjonat b’mod li jidher faċilment, li jinftiehem u li jinqara sew. Fejn l-ikoni jkunu ppreżentati b’mod elettroniku, dawn għandhom ikunu jistgħu jinqraw minn magna.

7. The information to be provided to data subjects pursuant to Articles 13 and 14 may be provided in combination with standardised icons in order to give in an easily visible, intelligible and clearly legible manner a meaningful overview of the intended processing. Where the icons are presented electronically they shall be machine-readable.

Testi relatati

8. Il-Kummissjoni hija mogħtija s-setgħa li tadotta atti delegati f’konformità mal-Artikolu 92 għall-finijiet li tiddetermina l-informazzjoni li għandha tiġi ppreżentata permezz tal-ikoni u l-proċeduri għall-għoti ta’ ikoni standardizzati.

8. The Commission shall be empowered to adopt delegated acts in accordance with Article 92 for the purpose of determining the information to be presented by the icons and the procedures for providing standardised icons.

Testi relatati
Kummentarju ISO 27701 Premessi Linji ta 'Gwida & Ġurisprudenza Ħalli kumment
Kummentarju
(EN) Author
Louis-Philippe Gratton
(EN) Louis-Philippe Gratton PhD, LLM
(EN) Privacy Expert
ISO 27701

(EN) ISO/IEC 27701, adopted in 2019, added additional ISO/IEC 27002 guidance for PII controllers.

Here is the relevant paragraphs to article 12 GDPR:

7.3.3 Providing information to PII principals

Control

The organization should provide PII principals with clear and easily accessible information identifying the PII controller and describing the processing of their PII.

Implementation guidance

The organization should provide the information detailed in 7.3.2 to PII principals in a timely, concise, complete, transparent, intelligible and easily accessible form, using clear and plain language, as appropriate to the target audience.

(EN) […]


to read the full text

Premessi

(58) Il-prinċipju tat-trasparenza jeħtieġ li kwalunkwe informazzjoni indirizzata lill-pubbliku jew lis-suġġett tad-data tkun konċiża, aċċessibbli faċilment u faċli li tinftiehem, u li jintuża lingwaġġ ċar u sempliċi u, barra minn hekk, fejn meħtieġ, tintuża l-viżwalizzazzjoni. Tali informazzjoni tista' tingħata f'forma elettronika, pereżempju, meta tiġi indirizzata lill-pubbliku, permezz ta' sit elettroniku. Dan huwa partikolarment rilevanti f'sitwazzjonijiet fejn il-proliferazzjoni ta' atturi u l-kumplessità teknoloġika tal-prattika jagħmluha diffiċli għas-suġġett tad-data li jkun jaf u jifhem jekk hijiex, minn min u għal liema għan qed tinġabar data personali dwaru, bħal fil-każ ta' reklamar online. Minħabba li t-tfal jistħoqqilhom protezzjoni speċifika, kwalunkwe informazzjoni u komunikazzjoni, fejn l-ipproċessar huwa indirizzat lil xi minorenni, għandha tkun f'lingwaġġ ċar u sempliċi li l-minorenni jista' jifhem faċilment.

(58) The principle of transparency requires that any information addressed to the public or to the data subject be concise, easily accessible and easy to understand, and that clear and plain language and, additionally, where appropriate, visualisation be used. Such information could be provided in electronic form, for example, when addressed to the public, through a website. This is of particular relevance in situations where the proliferation of actors and the technological complexity of practice make it difficult for the data subject to know and understand whether, by whom and for what purpose personal data relating to him or her are being collected, such as in the case of online advertising. Given that children merit specific protection, any information and communication, where processing is addressed to a child, should be in such a clear and plain language that the child can easily understand.

(59) Għandhom jiġu pprovduti modalitajiet biex jiffaċilitaw l-eżerċizzju mis-suġġett tad-data tad-drittijiet tiegħu taħt dan ir-Regolament, inklużi mekkaniżmi sabiex jintalab u jekk applikabbli, jinkiseb, bla ħlas, b'mod partikolari, l-aċċess għal u r-rettifika jew it-tħassir ta' data personali u l-eżerċizzju tad-dritt li joġġezzjona. Il-kontrollur għandu jipprovdi wkoll l-mezzi biex isiru talbiet b'mod elettroniku, speċjalment fejn id-data personali tiġi pproċessata b'mezzi elettroniċi. Il-kontrollur għandu jkun obbligat iwieġeb għal talbiet mis-suġġett tad-data mingħajr dewmien żejjed u fi żmien mhux aktar minn xahar u jagħti raġunijiet fejn il-kontrollur ma jkollux l-intenzjoni li jikkonforma ma' kwalunkwe tali talba.

(59) Modalities should be provided for facilitating the exercise of the data subject's rights under this Regulation, including mechanisms to request and, if applicable, obtain, free of charge, in particular, access to and rectification or erasure of personal data and the exercise of the right to object. The controller should also provide means for requests to be made electronically, especially where personal data are processed by electronic means. The controller should be obliged to respond to requests from the data subject without undue delay and at the latest within one month and to give reasons where the controller does not intend to comply with any such requests.

(64) Il-kontrollur għandu juża l-miżuri kollha raġonevoli sabiex jivverifika l-identità ta' suġġett tad-data li jitlob aċċess, b'mod partikolari fil-kuntest ta' servizzi online u identifikaturi online. Il-kontrollur m'għandux iżomm id-data personali għall-għan uniku li jkun jista' jirreaġixxi għal talbiet potenzjali.

(64) The controller should use all reasonable measures to verify the identity of a data subject who requests access, in particular in the context of online services and online identifiers. A controller should not retain personal data for the sole purpose of being able to react to potential requests.

Linji ta 'Gwida & Ġurisprudenza Ħalli kumment
[js-disqus]