(EN) Paragraph 1 of this article laid down a general ban on the use of automated decision-making that has legal or similarly significant effects (as mentioned above). This prohibition is intended to serve as a safeguard, ensuring that decisions of this kind are not taken without due consideration and oversight.
This implies that the controller should not undertake the processing described in Article 22(1) unless one of the exceptions listed below applies.
(a) este necesară pentru încheierea sau executarea unui contract între persoana vizată și un operator de date;
(EN) The use of automated decision-making processes for contractual purposes may be the most appropriate way to achieve the desired outcome in certain situations. This is especially true where routine human involvement is impractical or impossible due to the large volume of data. In such instances, it is essential that the controller is able to demonstrate that the processing is necessary, taking into account whether a less privacy-intrusive method could be employed. For example, if there are alternative methods that are equally effective and less intrusive, then automated decision-making is not considered to be ‘necessary’.
Moreover, automated decision-making may also be necessary for pre-contractual processing in accordance with Article 22(1). It is essential that controllers consider the privacy implications of their automated decision-making processes, ensuring that any processing is necessary and proportionate, and that there are sufficient safeguards in place to protect individuals’ data rights.
For instance, it may be necessary to utilize automated decision-making in order to identify a short list of suitable candidates due to the exceptionally high volume of applications received for this open position. This is done with the intention of entering into a contract with the data subject in order to progress the recruitment process.
(EN) Article 22 of the GDPR makes an exception for using explicit consent for significant automated individual decision-making. This is due to the serious privacy risks posed by such processing and, as such, a higher level of individual control over personal data is deemed appropriate.
However, ‘explicit consent’ is not defined in the GDPR. For this reason, the WP29 guidelines on consent (see the “Related” tab for Art.22(2b)) provide important guidance. These guidelines emphasize that consent must be demonstrated through clear affirmative action, such as ticking a box when visiting an internet website or choosing technical settings for an online service.
(3) În cazurile menționate la alineatul (2) literele (a) și (c), operatorul de date pune în aplicare măsuri corespunzătoare pentru protejarea drepturilor, libertăților și intereselor legitime ale persoanei vizate, cel puțin dreptul acesteia de a obține intervenție umană din partea operatorului, de a-și exprima punctul de vedere și de a contesta decizia.
(EN) According to Art29 Working Party Guidelines on Automated Individual Decision-Making and Profiling for the Purposes of Regulation 2016/679 (2018) the controllers should implement measures that include providing a way for the data subject to obtain human intervention, express their point of view and contest the decision.
Recital 71 further emphasizes the need for transparency around processing, as it outlines that appropriate safeguards should include providing the data subject with specific information and the right to obtain an explanation and to challenge the decision reached after assessment. Furthermore, the controller must provide an easy way for the data subject to exercise these rights, as this ensures they are able to adequately challenge a decision or express their view if they understand how it was made and on what basis.
Errors in data or automated decision-making can lead to wrong classifications and inaccurate projections that can harm individuals. So, controllers should regularly assess their data sets to find any bias, and figure out how to handle any prejudiced elements. Data controllers must regularly review algorithms to ensure accuracy and the absence of bias. Furthermore, they should review the underlying data to guarantee that automated decisions are based on valid and reliable information.
Controllers should establish regular procedures to prevent errors, inaccuracies, and discrimination during both the design and production stages.
The European supervisory authority recommended the following measures in its Guidelines:
(4) Deciziile menționate la alineatul (2) nu au la bază categoriile speciale de date cu caracter personal menționate la articolul 9 alineatul (1), cu excepția cazului în care se aplică articolul 9 alineatul (2) litera (a) sau (g) și în care au fost instituite măsuri corespunzătoare pentru protejarea drepturilor, libertăților și intereselor legitime ale persoanei vizate.
(EN)
Concern: Request to object to automated decision
Dear Madam, Dear Sir,
I am subject to a decision made by your [company | organization | etc.] based solely on [automated processing | profiling | etc.].
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(EN) ISO/IEC 27701, adopted in 2019, added additional ISO/IEC 27002 guidance for PII controllers.
Here is the relevant paragraphs to article 22 GDPR:
7.2.2 Identify lawful basis
Control
The organization should determine, document and comply with the relevant lawful basis for the processing of PII for the identified purposes.
Implementation guidance
Some jurisdictions require the organization to be able to demonstrate that the lawfulness of processing was duly established before the processing.
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(71) Persoana vizată ar trebui să aibă dreptul de a nu face obiectul unei decizii, care poate include o măsură, care evaluează aspecte personale referitoare la persoana vizată, care se bazează exclusiv pe prelucrarea automată și care produce efecte juridice care privesc persoana vizată sau o afectează în mod similar într-o măsură semnificativă, cum ar fi refuzul automat al unei cereri de credit online sau practicile de recrutare pe cale electronică, fără intervenție umană. O astfel de prelucrare include „crearea de profiluri”, care constă în orice formă de prelucrare automată a datelor cu caracter personal prin evaluarea aspectelor personale referitoare la o persoană fizică, în special în vederea analizării sau preconizării anumitor aspecte privind randamentul la locul de muncă al persoanei vizate, situația economică, starea de sănătate, preferințele sau interesele personale, fiabilitatea sau comportamentul, locația sau deplasările, atunci când aceasta produce efecte juridice care privesc persoana vizată sau o afectează în mod similar într-o măsură semnificativă. Cu toate acestea, luarea de decizii pe baza unei astfel de prelucrări, inclusiv crearea de profiluri, ar trebui permisă în cazul în care este autorizată în mod expres în dreptul Uniunii sau în dreptul intern care se aplică operatorului, inclusiv în scopul monitorizării și prevenirii fraudei și a evaziunii fiscale, desfășurate în conformitate cu reglementările, standardele și recomandările instituțiilor Uniunii sau ale organismelor naționale de supraveghere, și în scopul asigurării securității și fiabilității unui serviciu oferit de operator sau în cazul în care este necesară pentru încheierea sau executarea unui contract între persoana vizată și un operator sau în cazul în care persoana vizată și-a dat în mod explicit consimțământul. În orice caz, o astfel de prelucrare ar trebui să facă obiectul unor garanții corespunzătoare, care ar trebui să includă o informare specifică a persoanei vizate și dreptul acesteia de a obține intervenție umană, de a-și exprima punctul de vedere, de a primi o explicație privind decizia luată în urma unei astfel de evaluări, precum și dreptul de a contesta decizia. O astfel de măsură nu ar trebui să se refere la un copil.
Pentru a asigura o prelucrare echitabilă și transparentă în ceea ce privește persoana vizată, având în vedere circumstanțele specifice și contextul în care sunt prelucrate datele cu caracter personal, operatorul ar trebui să utilizeze proceduri matematice sau statistice adecvate pentru crearea de profiluri, să implementeze măsuri tehnice și organizatorice adecvate pentru a asigura în special faptul că factorii care duc la inexactități ale datelor cu caracter personal sunt corectați și că riscul de erori este redus la minimum, precum și să securizeze datele cu caracter personal într-un mod care să țină seama de pericolele potențiale la adresa intereselor și drepturilor persoanei vizate și care să prevină, printre altele, efectele discriminatorii împotriva persoanelor pe motiv de rasă sau origine etnică, opinii politice, religie sau convingeri, apartenență sindicală, caracteristici genetice, stare de sănătate sau orientare sexuală sau care să ducă la măsuri care să aibă astfel de efecte. Procesul decizional automatizat și crearea de profiluri pe baza unor categorii speciale de date cu caracter personal ar trebui permise numai în condiții specifice.
(72) Crearea de profiluri este supusă normelor prezentului regulament care reglementează prelucrarea datelor cu caracter personal, precum temeiurile juridice ale prelucrării sau principiile de protecție a datelor. Comitetul european pentru protecția datelor instituit prin prezentul regulament („comitetul”) ar trebui să poată emite orientări în acest context.
(EN)
Article 29 Working Party, Guidelines on Automated Individual Decision-Making and Profiling for the Purposes of Regulation 2016/679 (2018).
European Commission, Commission Guidance on the application of Union data protection law in the electoral context, A contribution from the European Commission to the Leaders’ meeting in Salzburg on 19-20 September (2018).
EDPB, Guidelines 8/2020 on the targeting of social media users (2020).
European Commission, Guidance on Apps supporting the fight against COVID 19 pandemic in relation to data protection Brussels (2020).
ICO, Data sharing: a code of practice (2020).
Spanish Data Protection Agency (AEPD), Guide on use of cookies (2021).
(EN) The data subject shall have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her or similarly significantly affects him or her. In such cases, the data subject shall have the right to obtain human intervention, to express his or her point of view, to contest the decision and to have it reconsidered.
Scope of the Right
The applicability of this article is limited to automated data processing where the decisions have a big impact on data subjects. According to the Guidelines on Automated individual decision-making and Profiling for the purposes of Regulation 2016/679, this article sets up a general ban on deciding based just on automated processing, regardless of whether or not the data subject takes any action.
In a nutshell, Article 22 states that:
But, the Article 22(1) ban only counts in certain cases where a decision based just on automated processing, including profiling, has a legal effect on or similarly affects someone. Even in these cases, there are specified exceptions which allow such processing to take place.
Automated Processing
An automated process can produce a recommendation about a data subject. If a person reviews and takes into account other elements to make the final decision, it won’t be a decision that’s just based on automated processing.
The controller can’t bypass Article 22 requirements by making it look like a human is involved. For example, if someone constantly uses automatically generated profiles for individuals without any actual effect on the result, that’s still a decision based solely on automated processing.
To qualify as human involvement, the controller must make sure that any oversight of the decision is significant, not just a formality. It should be done by someone who can override the decision and has the knowledge to consider all the relevant data.
Significant Effect
Even if a decision-making process does not have an effect on people’s legal rights it could still fall within the scope of Article 22 of the GDPR if it produces an effect that is equivalent or similarly significant in its impact. This means that even if there is no legal change, the data subject could still be impacted enough to require the protections under this provision. The GDPR introduces the word ‘similarly’ to the phrase ‘significantly affects’ in order to provide a threshold for significance that is similar to that of a decision producing a legal effect.
A legal effect occurs when a decision based solely on automated processing impacts someone’s legal rights, such as freedom of association, voting, and legal action, or creates legal effects like contract cancellation, entitlement/denial of social benefits, denial of admission to a country of refusal in citizenship.
According to Recital 71, typical examples of other similarly significant effects could include ‘automatic refusal of an online credit application’ or ‘e-recruiting practices without any human intervention’.
For data processing to significantly affect someone the effects of the processing must be great or important enough. This could include decisions that affect someone’s financial circumstances, such as their eligibility for credit; decisions that affect someone’s access to health services; decisions that deny someone an employment opportunity or put them at a serious disadvantage; or decisions that affect someone’s access to education, for example, university admissions.
In many typical cases, the automated decision to present targeted advertising based on profiling will not have a similarly significant effect on individuals. However, it is possible for data profiling to have an effect on individuals depending on the characteristics of the case. This includes the intrusiveness of the profiling process, the expectations and wishes of the individuals, and the knowledge of the vulnerabilities of the data subjects. Even if it has little effect on some individuals, it can have a significant impact on certain groups, such as minority groups or vulnerable adults.
Similarly, automated decision-making that results in differential pricing based on personal data or personal characteristics could also have a significant effect if, for example, prohibitively high prices effectively bar someone from certain goods or services.